• Mary Ann "Skipper"
  • 2009
  • 0

While on a recent walking tour in Florence I could not hear the guide talking through the audio headphones. As we walked along the narrow streets it became more frustrating as we heard static in our headsets every time she spoke.

Others in the back kept telling each other that they could not hear. They were not going to speak up. My companion, however, walked to the front of the line to let the guide know about the communication problem.

How often does communication sound like static? We do not understand but few people are willing to speak up, ask questions or let the communicator know.

As the communicator, how often do we think people understand us since no one is speaking up? We continue our message unaware. It is a one-way interaction rather than both broadcasting and receiving.

Clear communication is the responsibility of both parties. The sender must share without static, checking in to see if the message is heard and understood.

The receiver is responsible for asking questions and clarifying when s/he cannot hear or does not understand.

Speaking up pays dividends. In addition to making for an effective and productive exchange of information, it also got us a 20{160c7819af59c11da6532971d4da6329afa70521e09652cedd42dbad61fa4f29} discount on the tour and a complimentary dinner.