These days exceptional service is often the exception. Last week while I was flying on Southwest I had the opportunity to experience service from a flight attendant that went above and beyond expectation.
The printer box I brought on board did not fit in the overhead compartment. I had not checked it because I did not want to receive it broken at my destination.
She helped me take the printer out of the box, put it overhead and store the box in the back of the plane. Upon our arrival she helped me repackage it so I could carry it easily.
This service support stood out because the flight attendant said yes. She could have easily said no and not been bothered. She could have reverted to policy.
“No” is easy. It involves less time, effort and energy. Saying yes requires more creativity, time and strategizing.
- How can you say yes to internal and external customers?
- Is “policy” a barrier or enabler?
- What would it take to go above and beyond?
- How would it impact you and your client?
Providing exceptional service can have a greater impact than you can imagine. In addition to making memorable experiences for your clients, you can take your business to new levels. How can you say yes?