Customer Service Training

 

We can work with you and your team to customize and develop a customer service workshop.

We have designed several workshops focused on customer service that take into consideration the unique challenges associated with patient care. We teach people how to identify their internal clients, understand their needs and then exceed their expectations. We give our workshop attendees tools and methods that they can use in their day to day activities to create a positive customer service experience and grow relationships across the organization. Based on the “Disney Approach to Quality Service”, we address the cast, setting, and processes.

Testimonial

“Our team was introduced to tools and methods which are vital to team success, regardless of industry and setting. Mary Ann empowered each team member to remain accountable, and responsible to the outcome of the team as whole. We are more aware of our individual responsibility to the success of our team. The atmosphere in our department pre-Team Advance was negative and drab. Since this activity, which was months ago, we have maintained a open and positive environment in which change and feedback is welcomed and expected. Our "Ambassadors" of the positive factors, have remained true to their roles, and regularly provide the feedback necessary to sustain this wonderful place that we have established!”

Marian LeDieux, Nurse Manager, Anesthesia Assessment and Pain Management Clinic,
The University of Texas MD Anderson Cancer Center